General Terms and Conditions
By placing an order on our website, you agree to the following legal terms:
Order Acceptance - We reserve the right to refuse or cancel any order for reasons including product availablity, errors in pricing or descriptions, or suspected fraudulent activity.
Pricing and Mistakes - All prices are subject to change without notice. In the event of a typographical error in pricing, we retain the right to cancel any orders placed at the incorrect price.
Limitation of Liability - Shifty's Sparkles is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Delivery - We strive to get your orders to you as quicky and safely as possible.
All orders are processed and shipped within 1-2 days. Orders are not shipped on weekends or public holidays.
Delivery aim is within 2 working days for a Royal Mail tracked 48 service within the UK, however this is not a guarantee of that timescale. Total shipping charges are calculated and clearly displayed at checkout. You will be notified of tracking details once your purchase has been dispatched.
Due to strict wildlife export regulations and CITES laws, we only ship animal parts and preserved specimens to UK mainland only.
At present all of our products only ship within the UK.
Returns
We want you to love your purchase. If you are not completely satisfied, you can return your item within 14 days of delivery for a full refund or exchange.
Condition - The item must be unused, unaltered and in the original packaging.
Return Shipping - Customers are responsible for return shipping costs unless the item arrived damaged ,defective, or not as described.
Process - To start a return, email us @shiftyssparkles@gmail.com with your order number. Once we receive and inspect your item, your refund will be processed back to your original payment method within 14 days.
Ethical Sourcing
We are dedicated to legal, ethical and sustainable practices. None of our animal specimens or bones are taken from endagered species or poached wildlife, and all parts are legally and ethically salvaged from natural deaths (mainly salvaged from roadkill) legal forgaing, or provided by taxidermists. We certify that our practices and inventory strictly comply with the Wildlife and Countryside Act 1981, the Conservation of Habitats and Species Regulations and CITES / UK Wildlife Trade Regulations as well as all applicable UK wildlife protections. Additionally, all wearable jewellery items are crafted using safe, non-toxic materials in full compliance with the General Product Safety Regulations 2005. Because we work with natural crystals and organic animal remains every piece is completely unique. The item you may receive may vary slightly in colour, size or pattern from the product photography, and these natural characteristics are a normal part of the item rather than a defect.